Boarding/Record Retention
With Oak Street Servicing, you get a seamless transfer of records, ease of access, a secure and stable collections platform with minimized documentation costs.
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Oak Street's Boarding/Record Retention Service provides:
- Ability to store loan documents electronically
- Automatic recording of payment history
- Capacity to transfer borrower history to your systems
Billing/Payment Processing
Oak Street Servicing can provide you with back office savings, flexibility of payment approached while maximizing recoveries.
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Oak Street's Billing/Payment Processing provides:
- Daily bank activity import
- Payment reconciliation with amount
- Processing of loan payoff upon full payment
Collections/Risk Management
Oak Street Servicing customizes collections to your risk levels, including setting up trigger points for consultation, regulatory compliance and trigger points that can be for when you want to be consulted.
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Oak Street's Collections/Risk Management provides:
- Communication with the borrower when payment doesn't cover amount due or not received
- Management to your risk levels, including borrower communications
- Consultations with you regarding write-off
- Access to Oak Street's legal network
Customer Service
Oak Street Servicing provides by highly skilled servicing professionals who will work according to your service level agreements with the flexibility to provide your choice of Oak Street or private label servicing.
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Oak Street's Customer Service includes:
- Responding to borrower's questions regarding loan documents
- Providing pay off requests
- Creating servicing logs to track cash flow
Reporting/Analysis
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- Customized reporting and analysis tools for:
- Portfolio Management
- Accounting
- Budgeting
- Valuation
- Detailed loan level reports and portfolio level analysis
- Cash Flow reporting